Please contact me, clare simcock, for any queries not covered on my website at: csimcock@yahoo.co.uk

1. How do I wash my glassware?
The glassware is handpainted with a water based glass paint and then fired onto the the glasses for a durable design. The design is top-rack dishwasher safe, however to keep the colours bright for years I would recommend handwashing whenever possible. When cared for as recommended, my work is guarenteed.

2. How are the glasses packaged?
All glassware is carefully bubble-wrapped and boxed for postage. In the very unlikely event that any online orders arrive damaged, please send me a photo of the damaged item(s) and I will immediately send replacement(s) free of charge.

3. What are the shipping times and costs?
For the glassware, all items are sent by first class post and should arrive in 1 to 2 days; prices are indicated next to each product on the relevant shop pages.
For the jewellery, all items are sent by first class post at a cost of 2.50 including packaging.
I send all orders within 2 working days of receiving the order

4. How can I order items to be sent abroad?
For overseas orders, please email me at csimcock@yahoo.co.uk (contact name clare simcock), stating the item(s) that you are interested in and I will email you a paypal invoice with the correct p&p and shipping time. Should you wish to purchase, simply email the completed invoice back to me and I will send the order to you.

5.Can I purchase more than one item at a combined lower postage cost?
Should you wish to purchase more than one item, please email me at csimcock@yahoo.co.uk stating the items you are interested in. I will then work out the most economical way to send the order to you and email you a paypal invoice for the total order.